SHIPPING & RETURNS

Shipping & Delivery

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Spanish warehouse. All orders are processed automatically and we are unable to expedite or delay shipping times.

GENERAL DELIVERY TIME: 3-5 working days.
SPAIN: 20€
EUROPE (except SWITZERLAND): 40€
Unfortunately, Switzerland will not be able to receive any orders due customs conditions for now.

Returns & Replacements
You can request a return for any product within 14 days from the delivery date. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you on your cost. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.

Tax information
Purchasing on TISSA FONTANEDA is reserved for end consumers. Our prices are inclusive of VAT.For each order, TISSA FONTANEDA invoice. The document will be sent as an attachment in the shipping confirmation e-mail. Please note that once the order has been confirmed there is no way to modify the details you have entered and it is not possible to issue a new invoice.